In a shared workspace, the seat you hold sets what you can do. Without a paid seat, the workspace is locked or read-only for you. See What a member without a seat can do. To get a seat, or a higher one, ask for it. The owner and admins get your request.
Ask for a seat
- Select Request a seat. It is in place of the message box in a chat, on the Workspace page, and under Plan & billing in the workspace's Settings. If you already hold a seat, select Request a higher seat there. When an upgrade suggestion offers a higher seat, its button opens the same window with that seat chosen.
- Choose Premium or Max. A shared workspace has only these two seats: Pro is a personal plan. Where Bluedeer knows the price, each seat shows what it costs a month.
- If you like, add a note for the owner and admins, up to 500 characters.
- Select Send request.
When you open a workspace without a seat for the first time, for example after accepting an invitation, the Request a seat window opens by itself, once. You can close it with Not now and ask later.
You can have one open request in a workspace. While it is open, the workspace shows "Seat requested (Premium) — waiting for an owner or admin". Select Change to choose another seat or edit your note, or Cancel request to take it back.
The owner doesn't request a seat. They choose one for themselves on the Seats page.
When your request is answered
- Granted: you are put on a seat of that tier, and you can work in the workspace again. The Inbox says "You have a Premium seat now", and you get an email.
- Declined: the Inbox says so, with the reason if one was given, and you get an email. You can request a seat again.
Answer a request as the owner or an admin
The owner and admins get each request in the workspace's Inbox, and by email. Open it from the Inbox, or select Review the request in the email. Seats opens with the request marked. Open requests are listed under Seat requests at the top of the Seats page, oldest first, with the person, the seat they ask for, their note and when they asked.
- Select Grant to put them on an available seat of that tier. If they hold another seat, they move, and their old seat becomes available.
- Select Decline. You can give a reason, which they see.
Only the owner answers an admin's request. Another admin sees "Only the owner can answer an admin's request."
When no seat of that tier is available
A request can only be granted onto an available seat of the tier it asks for.
- Owner: select Add Premium seats (or Add Max seats, by the tier asked for). The Add seats window opens with that tier chosen.
- Admin: the request says, for example, "No Max seat is available. Ask the owner to add Max seats."
You don't have to come back to it. When seats of a tier are bought, or a pack of that tier is made bigger, open requests for it are granted by themselves, oldest first. A request is also closed as granted when the person gets a seat of that tier or higher another way, for example when the owner moves them onto one.