Each custom connector shows one status.
- Connected. The connector is working.
- Needs sign-in. The connector is saved, but its provider sign-in is not finished. Select Sign in.
- Can't connect. Bluedeer could not reach the connector or read its tools. Owners and admins see the last error under the connector.
- Off. The connector is turned off. Select Turn on.
Common problems
The sign-in didn't complete. Return to the connector and select Sign in again. Finish the steps at the provider before you come back.
The connector refused the credentials. The token is wrong, or it is sent in the wrong place. Check the token, then the header name or field name, and the text before the token.
Could not connect to the connector. Check the address. It must start with https and must be a public address that can be reached from the internet. Also check that the server is running.
The server URL must use https, must not contain a username or password, or is not a public internet address. Correct the address and save again.
Custom connectors are available on the Pro, Premium, and Business plans. Your workspace is on a plan without custom connectors. Change the plan in Manage workspace. Your connectors are kept.
Only workspace owners and admins can manage connectors. Ask the owner or an admin to make the change.
This connector doesn't list any tools yet. Select Refresh tools. If the list is still empty, the server may not offer any tools.
Actions that do not complete
- It was approved, but it did not complete. The action started but failed. Try again, and select Test on the connector if the problem continues.
- Action Expired. The approval came too late. Ask again.
- A tool is missing from the chat. Check that the tool is turned on and that the connector is connected.
If none of this helps, write to support@bluedeer.ai and include the connector name and the message you see.