# How to contact support and report a problem

How to reach the Bluedeer team by email, and how to send a problem report from the phone app.

## Contact support by email

Email **support@bluedeer.ai**. Write from the email address registered with your Bluedeer account. Include what you were doing, what you expected, and what happened instead.

Use the same address for privacy requests, such as asking for a copy of your data or asking us to correct or delete information.

## Report a problem from the phone app

In the Bluedeer mobile app, open **Settings**, then **Report a Problem**. Describe the problem and send it. The report includes your description and technical details: the platform, the app version and build number, your device model, the operating system version, your language and time zone.

Your chats, prompts, files and credentials are never attached to the report.

## Subscription and account questions

For help with a subscription, see [Manage or cancel your subscription](https://support.bluedeer.ai/plans-and-billing/subscriptions/manage-or-cancel-your-subscription.md). To delete your account, see [Delete your account and data](https://support.bluedeer.ai/privacy-and-legal/general/delete-your-account.md).